Visitor
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4 Messages
WiFi Outage
Internet service has been down since July 3rd, and there has been no communication or meaningful updates. There is no way to reach a live representative, which has made this experience extremely frustrating. This is the worst customer service I have encountered, and I am actively looking for a new provider. I have already canceled my TV service for similar issues.
I need to know when service will be restored. I work from home and rely on stable internet access, and this outage is directly impacting my livelihood. Three days have passed with no progress and no support, which is unacceptable.
Please provide clear, timely updates. Your customers deserve transparency and communication—especially during service disruptions.
EG
Expert
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119K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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2.9K Messages
4 hours ago
Hello user_erkv4g. Very sorry to hear about these connection issues. We support Xfinity Forums, and Reddit, so there may be a delay in response depending on current intake--please be patient with us, your satisfaction is always our top priority. I know that we have a pretty involved fix going on in the New Jersey area right now, and that there is no specific timeline for the resolution. Have you checked in the Xfinity app for an update?
4
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