Visitor
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7 Messages
Wifi outage
I work from home, wifi has been out for almost an hour. When I check outage map, it states technicians are in the area but when I check status on the xfinity portal, it states wifi isn't down. Not sure if it's just me or if there's actually work being done to disrupt the internet.
EG
Expert
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118.5K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.8K Messages
3 days ago
@user_8fafaa I appreciate you using your resources to find out what's causing this service interruption. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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