Visitor
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3 Messages
Wifi outage
Hello, I am desperately trying to connect with an actual human regarding an outage on my wifi. We had a storm in my area Mondsy overnight into Tuesday. We lost electricity for three hours but that was restored early Tuesday morning. There was a down line in front of my house that I assumed to be internet/Xfinity. I called it in and it was fixed later Tuesday afternoon but as of this morning (Thursday 3/19), I still do NOT have wifi. We cannot use devices or watch TV. This is inexcusable for the outage to be this late with no time frame on an update on restoring service. I want to know if there is for certain an outage or if it is something wrong with my equipment.
EG
Expert
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116.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.7K Messages
2 hours ago
Hi user_f2bras! Thanks for taking the time to visit our Xfinity Forum regarding the service interruption in your area. I know the importance of getting the service restored as soon as possible. My team would be more than happy to further look into this for you on our end. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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