Visitor
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1 Message
WiFi Outage
Hello! My WiFi has been out for over a month now. A technician came out once and told me it was the pulse wire. A new tech was scheduled, but they weren't from the pulse wire team, so he escalated it to his supervisor, who hasn't set an appointment, but called a few times and just asked if I was home. I was at work both times and unable to get home in a timely manner. So I need to get something actually scheduled where somebody will reliably come out and fix the pulse wire. It's been very frustrating to deal with, especially because I'm a full time student attending college courses online.
user_noname
Contributor
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168 Messages
2 years ago
@TheScribe1899 - if you have an Xfinity rented Gateway device, and it's not functioning properly, you could exchange it at your convenience at the local Xfinity Store.
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EG
Expert
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117.5K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.5K Messages
2 years ago
Hello, @TheScribe1899! Thank you for creating a post about your service concerns. I'm sorry to hear about the trouble you've had reaching a resolution, and I'd love to see what our Digital Care Team can do to help! Since you've already had one technician out, we can definitely look into scheduling another visit and/or escalating this on your behalf as necessary. Could you please send our team a direct message to get started?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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