Wi-Fi outage frustration

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Thank you for reaching out to us about your service concerns. This is definitely not how we want your experience with us to be like. 

The best and fastest place for information about the interruption affecting your area will be the Xfinity app or the Status Center: https://www.xfinity.com/support/status

In the meantime, you can also visit the Xfinity app or xfinity.com/wifi to see a map of available Xfinity WiFi hotspots.

We can also take a look at the address in particular for any additional updates that may not be available through the app or online. 

You can do this by sending us a direct message with your full name and service address: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it