1 Message
Wifi out after line was buried
Our wifi was working fine for a week, then today the technicians came by to bury our line and afterwards our service was cut off. I had to talk to two separate agents before I was able to get the account situated again, but then a third agent had to be called when the router wouldn’t connect to the internet anymore.
Our router is flashing white and our devices show that we’re on wifi but we can’t access the internet. I was told we have to wait until Monday for a tech to come out to look at it, but that’s ridiculous given we work from home and this is likely (according to the agents) due to a technician error when burying the line. Is there any way to get a tech out sooner than Monday, or something I can do on my own to fix this?
XfinityJamesC
Official Employee
•
2.2K Messages
1 year ago
Greetings, @user_4wbp5r! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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