1 Message
Wi-Fi now pass
I paid for the pass. It worked fine. Now I cannot connect anywhere. It says configuration failure when trying to connect. So do I just lose out or what??
1 Message
I paid for the pass. It worked fine. Now I cannot connect anywhere. It says configuration failure when trying to connect. So do I just lose out or what??
XfinityJamesC
Official Employee
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2.1K Messages
1 year ago
Greetings, @user_04888p! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum.
The NOW WiFi Pass is a standalone product sold outside of the Xfinity ecosystem. Due to the nature of the WiFi Pass, we're not able to see or troubleshoot any specific details about your connection on this platform.
When you purchased your pass, you should have received an email receipt confirming the purchase. There will be a dedicated customer service number on that receipt. I would encourage you to reach out to that number directly. They should be able to help with this issue.
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Again
Expert
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31.4K Messages
1 year ago
Moved to Customer Service as this is not Accessibility/disability related.
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