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sarelmel
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Friday, July 5th, 2024 8:07 PM

WiFi Now Pass not working

I purchased a month pass on June 17, 2024 and it worked fine for two days. I was out of town until yesterday and have not been able to connect at all. 

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3 months ago

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XfinityRichard

Official Employee

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1.2K Messages

3 months ago

Hi there, @sarelmel Thank you for taking the time to reach out to us regarding your Wi-Fi pass. For help or more information, please contact the phone number provided on your email confirmation at time of purchase.-Richard

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sarelmel

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@XfinityRichard​ you mean the one I called that told me it was no longer being used for customer service and everything is via chat now??

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3 months ago

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XfinityRichard

Official Employee

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1.2K Messages

I do apologize, @sarelmel If It's the NOW Wifi pass, yes it would all be online. I'm very sorry, on this forum we are not able to access your Wi-Fi pass to assist you with your pass concerns.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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