Wifi now pass? Customer services noon existing?

user_hrq33h, Hi there! Thanks for reaching out. I can understand the inconvenience of being charged 3 times for the Wi-Fi pass and not being able to get a hold of someone. I am so sorry to learn about this experience. You've reached the right place. Over social media, we are a dedicated team of specialized experts who are committed to providing solutions to our XFINITY service-related requests. We can help. Our NOW WiFi Pass is for non-Xfinity Internet customers only and provides 30-day access to the NOW WiFi hotspot network for $20. Unfortunately, for assistance with refunds, you must use the online chat function. When signing up for the Wi-Fi pass, did you receive a a confirmation email of your purchase with link? If you sign up for autorenewal, you will also receive “payment reminder” or “notification of pass renewal” emails. You can cancel automatic card payments by using the link in the email.