Greetings, @user_t68yza! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you able to connect devices to your modem via Ethernet and access the Internet that way, but not over Wi-Fi, or is everything down right now? You mentioned that everything was looking good. Are you able to see your wireless network listed under available networks, but can not connect to it, or can you connect to it, but not reach the Internet? What troubleshooting steps have you attempted so far? You can find more details about these options on our support site here: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting
XfinityJamesC
Official Employee
•
3.2K Messages
4 days ago
Greetings, @user_t68yza! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you able to connect devices to your modem via Ethernet and access the Internet that way, but not over Wi-Fi, or is everything down right now? You mentioned that everything was looking good. Are you able to see your wireless network listed under available networks, but can not connect to it, or can you connect to it, but not reach the Internet? What troubleshooting steps have you attempted so far? You can find more details about these options on our support site here: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting
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