WiFi not working

My wifi just went out, and it keeps blinking orange and won’t let me connect or see it in the app. I have tried Xfinity assistant and calling the number, but I just need a real person to talk to because those are a complete joke. Literally going to drop Xfinity because of how horrible this is.

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XfinityGabriel

Official Employee

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2.6K Messages

3 hours ago

user_yegal6, Hi there! Thanks for taking the time to reach out. As someone who depends on my internet service to work correctly for my job, I can understand the inconvenience that this has caused you. You've reached the right team. We are dedicated experts when it comes to resolving internet service issues such as this over social media. We can help. In addition to not seeing the wifi in the app, if you were to run an internet health test like in this link here via the Xfinity app, what results does it pull for you?

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user_yegal6

Visitor

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7 Messages

3 hours ago

You cannot even see the wifi on your phone or connect to it. There is no way to run this test.

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XfinityGabriel

Official Employee

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2.6K Messages

user_yegal6, Thanks for confirming this for me. I would like to look further into this on my end. To get started, please send us a direct message with your first/last name and full address so I can ensure I pull up the correct account. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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user_yegal6

Visitor

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7 Messages

2 hours ago

I don’t see this on the top right

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XfinityGabriel

Official Employee

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2.6K Messages

user_yegal6, If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so. Are you able to try clearing cache and cookies or using another browser to see if it "direct message" icon appears for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 hours ago

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user_yegal6

Visitor

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7 Messages

2 hours ago

what does the button look like

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XfinityGabriel

Official Employee

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2.6K Messages

user_yegal6, It should appear as a square chat icon in the upper right corner of your screen next to the bell icon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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user_yegal6

Visitor

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7 Messages

What should I do to solve this

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2 hours ago

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XfinityGabriel

Official Employee

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2.6K Messages

I am happy to hear that you were able to find the chat icon. Instead of inputting my name, once you click on that, input our shared handle "Xfinity Support" to send us a direct message. Does "Xfinity Support" show up for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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user_yegal6

Visitor

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7 Messages

I messaged Xfinity Support, however nobody has responded yet.

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2 hours ago

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user_yegal6

Visitor

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7 Messages

2 hours ago

I see the chat icon, there is no bell. I clicked on the chat icon and it said “start conversation”. I looked up your name, and it didn’t show up.

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Customer Service

user_yegal6

WiFi not working

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