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Monday, March 24th, 2025 4:02 PM

Wi-Fi not working

Hello trying to see why my Wi-Fi is not working and it’s showing I didn’t have to pay for nothing. 

Official Employee

 • 

1.3K Messages

1 month ago

Hey there, user_lb6r8r! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about your experience with your connection, I know it is vital within my household so it would certainly add stress for my household. When you see the Network, are you receiving any error when you attempt to connection. There are some great steps here to troubleshoot your Wifi connection. 

 

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