WiFi not connected

Hi there, @user_2r9bi6 I'm very sorry for the inconvenience this is causing you with none of your devices connecting to the internet. Can you please unplug your modem from the electrical outlet for about 1 minute and plug it back in for me? I appreciate your assistance.-Richard

I would recommend requesting them send a tech out to check your wires from outside. They don’t maintain them and they get old, impacting how much service you receive. They won’t tell you while overcharging you for the underserved amount of service lost.