i have deco wifi extender, but the main wifi in the house has disappeared and is no longer an option and no longer connects to devices. I reset router, unplugged… nothing
Good evening @user_5u2ql3, and thank you for reaching out on our dedicated Community Forums, we appreciate it. I see that you stated your WiFi Network has disappeared, thank you for letting us know. Thank you for trying to reset your router and we apologize for the frustrations trying to talk to someone. Rest assured, our team of live dedicated agents is here to help. To confirm, have you check to see if there are any interruptions in your area affecting your service? You can check for interruptions using our XFINITY app or online status center https://www.xfinity.com/support/statusmap. Has this is ever happened previously?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for confirming there are no interruptions and this hasn't happened previously @user_5u2ql3. Let's take a closer look and check some things on our end. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
We look forward to working with you further.
- Alyssa
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_5u2ql3
5 Messages
17 days ago
i have deco wifi extender, but the main wifi in the house has disappeared and is no longer an option and no longer connects to devices. I reset router, unplugged… nothing
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user_5u2ql3
5 Messages
17 days ago
extremely frustrating to not be able to talk to someone, ever!
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