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user_9rus6l
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4 Messages

Saturday, March 14th, 2026 6:21 PM

WiFi Modem Delivery

I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a [Edited: "Possible malicious number"] when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver “Stephanie” never seems to make it to my house or answer the call.

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13 hours ago

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116.9K Messages

10 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAmira

Official Employee

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4.7K Messages

10 days ago

Hi user_9rus6l! We appreciate you visiting our Xfinity Forum. Thanks for reaching out about this modem delivery message, and my team is here to support you. That message may be fraudulent. To confirm first, did you order any equipment or devices from Xfinity? 

 

 

 

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user_9rus6l

Visitor

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4 Messages

Yes I did recently and the message arrived the next day after I ordered my XFinity Wifi

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10 days ago

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user_9rus6l

Visitor

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4 Messages

Yes, I recently purchased the 1.2gb WiFi plan, and the next day after the purchase I got this message.

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10 days ago

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XfinityChelseaB

Official Employee

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2.2K Messages

@user_9rus6l, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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user_9rus6l

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4 Messages

I appreciate your time, but my modem got dropped off yesterday evening so I’m not much concerned about it now. Have a blessed day!

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9 days ago

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XfinityBrianH

Official Employee

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2.1K Messages

 

user_9rus6l I am glad to hear that! Please let us know if you have any other quetions or concerns we can help with.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_d74495

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8 Messages

13 hours ago

I've been watching Roy hang out in what appears to be his own house for the last hour lol

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