Visitor
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3 Messages
WiFi laggy
We had Xfinity before our apartments added it as a bulk plan ever since it has been glitchy and slower speeds especially noticed when gaming. we use an Ethernet cable when gaming also. Or when we have both tv ones watching different shows it will also be laggy sometimes.
XfinityCarolyn
Official Employee
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116 Messages
6 hours ago
@user_ljp9de Thanks for reaching out to us regarding your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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