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user_sx11z2
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Visitor

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3 Messages

Thursday, June 5th, 2025 3:28 PM

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WiFi issues on mobile and streaming apps

I’ve been having issues with the WiFi in my bedroom. I was even provided a pod that hasn’t seemed to help at all. Most of the time I only have 2 (of 3) bars on my phone and the streaming apps on my tv don’t work or are buffering. I either have to connect to the internet 3 or so times or restart my tv in order for it to work. They have ran test and say everything looks fine but the issue keeps happening.

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11 months ago

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XfinityKassie

Official Employee

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2.5K Messages

11 months ago

 

user_sx11z2 Good morning! We appreciate you reaching out to our Xfinity Forums Team. I can see how this would be frustrating, for sure. Thank you for sharing what you have already tried. I have a quick question, is your pod getting a good signal? 

 

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user_sx11z2

Visitor

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3 Messages

Says strong connection after just testing.

11 months ago

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XfinityKassie

Official Employee

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2.5K Messages

 

user_sx11z2 Okay, thank you! I'd like to take a look on our side, since it's happening with your Smart TV as well. Can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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11 months ago

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user_sx11z2

Visitor

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3 Messages

Just sent a DM with the requested info.

11 months ago

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