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user_b1f1d3
1st Topic

Visitor

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2 Messages

Monday, February 7th, 2022 6:12 AM

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Wifi issues after paying bill

Paid my bill on due date after seeing that autopay didn't go through, and wifi still has yet to come back on. Is it considered late after autopay didn't work? If so, do I merely wait the 2-3 day period before making a call?

Question

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Updated 

3 years ago

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XfinityAmandaB

Official Employee

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2.1K Messages

3 years ago

Hello there @user_b1f1d3 Thank you so much for your post about your payment. Anytime services are interrupted due to a payment issue on our standard service options once the past due on the account is taken care of and the payment is posted to the account your services will automatically be restored usually within an hour of the payment posting. Now that being said if your future date payment and your account is not eligible for payment arrangements services will not be restored until you the payment is posted to your account on the scheduled date. 

 

If a payment is missed on an account with a current balance there is always time to set up a payment arrangement if your account qualifies to help restore your services. 

 

If you check your Xfinity My Account app you would see your current balance and even set up payment arrangements if you did need time to make your payment if your account is eligible. It would also let you know if services are not working due to an interruption. 

 

If you check your balance and you do see that it is current with no past due and it has been more than an hour since your payment let me know and I will be more than happy to help take a look for you. 

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user_b1f1d3

Visitor

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2 Messages

@XfinityAmandaB​ I'm not sure I follow. I've already paid the bill hours ago, and it does show that my remaining is $0 dollars with no other due bills. I'm not in any need an arrangement service or pay plan. If you could look into ASAP, that would be great, thank you.

3 years ago

0

XfinityAmandaB

Official Employee

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2.1K Messages

Of course! @user_b1f1d3 If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you! 

 

Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_8c4d61

Visitor

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1 Message

Im having same issue my account owes until may 31st but can't use xfinity wifi technically i still have until the 31st to pay it why isn't it working 

3 years ago

0

XfinityThomasB

Official Employee

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1.9K Messages

Oh no! Extremely sorry for any issues with the services. Please allow us to investigate and get this figured out. You have reached the right person! I am an expert in all things XFINITY and always happy to help with any account or billing questions. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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