user_eep2ud Oh no, I'm sorry to read that the services have been out for 6 days now. I know the storms hit some areas pretty bad, I'm sorry that you have been impacted like this, I would be happy to help out. If your power is restored our teams may still be working on area network issues. You can easily check on the area's status online at https://www.xfinity.com/support/statusmap or with the Xfinity app. You can even sign up for text alerts to let you know when there's an issue that could be impacting the service and when those issues are resolved.
It's crucial to have an internet connection nowadays, it seems like the entire house relies on the internet in some way. Are there any lights that are flashing or completely off on the internet modem?
One of our experts created a post to help with troubleshooting tips which is an amazing resource.
XfinityPaula
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