Wi-fi is not working in home

Our wi-fi has stopped working in our home. I have rebooted our Xfinity router a few times and I still do not have wireless. I have gone through the stupid chat assistant who has run their own tests which shows that there is a connection to the router but yet I have no wireless. I have tried on different TV's to sign in and of course no wireless. Since my tv's say network disconnected (they run off of Fire TV sticks) as they are older TV's which are not Smart TV's. I do not like that I cannot connect with support and I have to wait on an AI bot to talk with! Can someone from Comcast help me out??? I am about ready with the price increase to go with T-Mobile for internet since I am retired, a senior and do not need to have the fastest speed in town. I need the cheaper cost!

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XfinityVianney

Official Employee

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2.1K Messages

4 months ago

user_6g8d8a,

Thank you for reaching out and letting us know about your network issues. I appreciate all the time you spent on this so far, and I am grateful for all your troubleshooting. I see you reset the Xfinity Gateway various times, but you still don't have a wireless connection. When you check the Xfinity app, it says your home is connected, yet none of your devices can go online. I can certainly see how those would be confusing and frustrating.

That said, you are in good hands. We are a full-service team with a variety of tools to help. Since you use our great Xfinity equipment, I can get more insight into your network on my end. I also see that your network should be online, so there appears to be a hiccup. Do you see your Wi-Fi name on your devices when you try to connect? If you do, do you get any error messages or error codes when you attempt to connect?

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user_zfac5c

2 Messages

Sign in to network Help please

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3 months ago

0

XfinityRichard

Official Employee

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1.8K Messages

Hi there, @user_zfac5c ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having trying to get signed into your network. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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