Visitor
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1 Message
Wifi is Down [Edited]
It is completely impossible to talk to a real representative that’s not a chat bot and my wifi is down for absolutely no reason all of my neighbors have wifi in my apt building and I can use Xfinity mobile wifi but not my actually wifi the customer service is completely terrible and the worst I’ve ever had I’m heavily debating canceling my service. This company and the way it treats its customers is intolerable
XfinityThomasA
Official Employee
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2.5K Messages
10 days ago
Hello, user_lb5q1m. Thank you so much for reaching out and sharing your feedback with us. I'm truly sorry to hear that this has been your experience — it's certainly not the kind of service or feeling we want you to have. We're here to support you, and I’d love to work together to get things back on track so you can enjoy the best of your Xfinity internet.
To better understand what’s going on, I have a few quick questions:
Have you had a chance to try troubleshooting through the Xfinity app?
What type of device are you currently using?
When you search for available networks, does your WiFi network name appear?
Thanks again for giving us the opportunity to help — we’re here for you every step of the way!
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