1 Message
Wi-Fi installment plan
I have a past balance and in result my Wi-Fi was disconnected. I agreed to the installment plan and paid the minimum due balance last night (20 hours ago). My Wi-Fi is still not restored, how long will it take?
1 Message
I have a past balance and in result my Wi-Fi was disconnected. I agreed to the installment plan and paid the minimum due balance last night (20 hours ago). My Wi-Fi is still not restored, how long will it take?
XfinityGabby
Official Employee
•
1.5K Messages
14 days ago
Hello, @user_25ykdg. Thanks for reaching our team regarding your billing concerns. We can certainly look into the billing issues and check on the payment plan. Please send a DM with your full name and the full service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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