Visitor
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1 Message
WiFi INSTALLATION/SERVICES
Unable to contact anyone who knows what they are doing. We have been waiting over 1 month to try to get the wifi installed and no one has a single clue what they are doing. Appointments are made and no one shows.
EG
Expert
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121.5K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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4.3K Messages
6 hours ago
Hi there, @user_y2vpw2! Thanks for signing up for service with us! I am so sorry to hear you have been waiting over a month for the installation. We can look into this and find out why there is a delay and when we can expect the installation to take place. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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