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user_xjnufz
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2 Messages

Friday, December 19th, 2025 6:28 PM

WiFi Installation Trouble

Why is it so hard just to get WiFi set up in my apartment?

I have been an Xfinity customer for less than a week and I already hate it.

I picked up my router last Saturday, tried activating it at home, but the light on the router wouldn't turn solid white, so I had a technician come out, he took off the cover to the coax outlet and found that my unit wasn't wired for internet. He scheduled an MDU rewire for today (Friday, December 19, 2025).

The technician came today and did the rewire, but now the adjacent electrical outlet no longer works and the router doesn't turn on when plugged into it. It was working before the technician came.

All I want is WiFi in my apartment...You guys are probably gonna still charge me for WiFi I don't have...

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2 hours ago

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EG

Expert

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114.9K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.9K Messages

2 hours ago

 

user_xjnufz, Hi there! Thanks for taking the time out of your day to reach out. I can understand the importance of having your service set up easily and working correctly. I experienced delays when I moved to another apartment before, so I can understand the inconvenience this has caused you. We are saddened to hear about this experience with getting the internet service installed. You've come to the right place. Over social media, we are an expert team that specializes in resolving new service concerns such as this. We can help. Did the technician who came today already leave? Did they leave you with their contact information by chance?

 

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user_xjnufz

Visitor

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2 Messages

Yes, the technician already left. I don't know who did the rewiring, and they did not leave their contact information.

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2 hours ago

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XfinityGabriel

Official Employee

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2.9K Messages

 

user_xjnufz, Thanks for confirming this for us. I would like to help and get this fixed for you, and if needed, we can send the tech back out as quickly as possible. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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2 hours ago

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