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russh1
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2 Messages

Tuesday, August 11th, 2026 1:22 PM

Wifi Installation issue

I've had a horrible experience with Xfinity Wifi installation and a utter lack of communcation. 

I moved into a brand new build apartment last week. Orginally, the wifi installation was supposed to be on Friday (8/7). The technician shows up and say up and determined that the unit requires a new line/wall penetration and that another technician was needed. Xfinity subsequently promised technician visits Friday, Saturday, and Sunday, and no technician arrived. ( I have screenshots from the chats saying the technican is "Guranteed to show up" . Despite repeated contacts with customer support, Comcast has failed to complete the installation or provide a reliable installation date. 

Now i can't get through to speak to anyone. 

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8 hours ago

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russh1

Visitor

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2 Messages

14 hours ago

@Xfinity Support please look at this

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EG

Expert

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119.9K Messages

8 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAdrienne

Official Employee

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2.1K Messages

8 hours ago

Hey there, @russh1! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the appointment, and your services, it certainly not what we want for customers. I would be more than happy to dive into the details further with you. Can you please send us a DM?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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