Visitor
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1 Message
wi-fi home assessment
I not sure what type of Xfinity wi-fi service I have but I pay for 2gigs monthly. I don't have a strong singal downstairs and my washer never stays on my network. Do I need a wi-fi home assessment done? Is it a free service?


EG
Expert
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118K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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3.5K Messages
2 hours ago
Hello, user_1cb734, and welcome to the Xfinity Forums! Great question. I’m glad you asked! I know how frustrating it can be when certain areas of your home don’t get a strong WiFi signal. Depending on your home’s layout, building materials, and where your Xfinity Gateway is placed, some spots may experience weaker connectivity. That’s where WiFi Extenders can really make a difference because they help expand your Gateway’s signal so it reaches more areas of your home.
With [Xfinity Pro](https://www.xfinity.com/hub/internet/xfinity-pro) and our [WiFi Boost Guarantee](https://www.xfinity.com/support/articles/wifi-boost-guarantee), you may be eligible for up to two WiFi extenders to help eliminate dead zones and keep your devices downstairs connected reliably. These extenders work together to create a mesh WiFi network, delivering stronger coverage even in hard-to-reach spaces. Customer can [add Xfinity Pro](https://www.xfinity.com/learn/internet-service/xpro) to any Xfinity Internet plan for just $15/mo and get our best equipment to extend and enhance home WiFi network coverage. If needed, our technicians can assess your home and recommend the best setup, including optimal placement for the extenders. If this sounds like something that would benefit you, I’d be happy to go over the details and help with making any changes to your account!
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