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user_obyr3p
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04/15/2026 6:15 PM

Wifi Gateway delivered before selected date

I set up wifi yesterday and selected delayed delivery for 5/1. Last night I got two text messages with a bringg.com link that said my Xfinity order was out for delivery and then delivered. I do not currently live at the address and in all likelihood the package was probably stolen overnight. I have tried chatting through the app but every time I send a message the assistant does not respond and I just get a "...". At this point I would like to just pick up my equipment in person and make sure that I will not be charged for the equipment that was incorrectly delivered over two weeks early.

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Updated 

19 hours ago

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Oldest First
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EG

Expert

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121.8K Messages

6 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasC

Official Employee

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3.7K Messages

6 months ago

Hello, @user_obyr3p sorry for the inconvenience. You are more than welcome to pick up your equipment at the nearest Xfinity Retail Store. Here is a link to our retail locator to find the store nearest to you. If you cannot recover the equipment at your new residence have the customer service representative submit a lost equipment claim in store. They'll submit a lost delivery claim with UPS or FedEx. 

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user_blyv2p

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2 Messages

21 hours ago

I found this post while trying to discover if the bringg.com link was legit or a scam! Is it? I ordered a modem yesterday (~2pm) and at ~11:40pm I started receiving these shipping notifications from Bringg including a message it was delivered 

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XfinityDena

Official Employee

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4.7K Messages

@user_blyv2p

 

Bringg is a third-party delivery partner used for same-day delivery of Xfinity equipment, including the Getting Started Kit. Customers receive text messages from Bringg during the delivery process, including notifications when the driver picks up the order, approaches the delivery address, and completes the delivery with a picture of proof. If the delivery is unsuccessful, customers are informed and provided with an updated tracking number. 

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21 hours ago

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user_blyv2p

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@XfinityDena​ ok however while the texts say it was delivered, it hasn’t been 

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19 hours ago

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XfinityChristy

Official Employee

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3.2K Messages

 

user_blyv2p I would be happy to take a look at this with you and see if we can get more clarity on where things are at with that delivery. To get started, please send a direct message with your name and address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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19 hours ago

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