Visitor
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1 Message
WiFi extender
Never received WiFi extender ordered July 15, 2025. No emails received reference the order being shipped. Spoke to representative online in August who said I would receive a credit and remove two pods already shown on account that I don't physically have but were listed on the supplied modem in the apartment. They said they had to send to higher tier to fix Nearing a month and no credit received for new pod ordered and no confirmation other pods removed.
XfinityRoberto
Official Employee
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1.9K Messages
4 hours ago
Hi there. Thank you so much for reaching out to us regarding your missing pods. You are in the right place and we are happy to take a look at this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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