Visitor
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1 Message
Wifi Extender Still Not Shipped
I ordered a wifi extender on April 30th and immediately received a confirmation email of the order. I am about to be charged for it in my upcoming bill due in a few days. However I have not received the extender yet nor have I gotten an emailed notifying me of it being shipped. This is way too long to wait, when can I expect it to be shipped??
XfinityVianney
Official Employee
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2.7K Messages
2 hours ago
Thank you for reaching out and creating a new post. I understand you placed an order for a WiFi Extender, but you haven't gotten any updates. I agree it has been a long time, given you placed the order at the end of April.
I ask that you reach out privately so we can investigate further. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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