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user_6gvt8d
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09/26/2026 6:16 PM

WiFi Extender Shipping

I ordered WiFi Extenders online on August 30 and received an order confirmation email shortly after that, but I haven’t received any communication since. I see the charge for the WiFi Extenders on my monthly bill. Is there any way to confirm when the WiFi Extenders will be shipped?

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6 hours ago

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EG

Expert

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121.5K Messages

9 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinitySean

Official Employee

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1K Messages

6 hours ago

Hi there, user_6gvt8d, and thanks for joining us here on the community forums! We're coming up on a month since you ordered them, so I can completely understand wondering why the extenders haven't arrived. Our team would be more than happy to look into what may have stuck with the order! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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