WiFi Extender pricing clarification

Good afternoon,

I have a 300Mbps 1-year internet plan with no add-ons.

XFinity gateway model is XB7 with PN: TG02DCW4482CT.

I believe this gateway is dual-band, while the new WiFi Extender generation uses a tri-band radio. I’m wondering if a different router is required in order to connect with these new WiFi Extenders.

Thank you.

The Xfinity WiFi boosters do not require a separate router. Or are you speaking of different brand extenders? Those you may need to put the gateway into bridge mode. You would have to read or contact the manufacture of those brands for set up. @user_14yyzm

Hello,

I would like to purchase one Xfinity WiFi Extender from the following link, as I have a WiFi dead spot in one of the bedrooms:

https://www.xfinity.com/learn/internet-service/wifi/wifi-extender

Steps I followed:

- Logged into my Xfinity account

- Selected the option "Buy 1 for $119"

- I expected to see a total of $119 + taxes

- Instead, the cart displayed my monthly internet service cost, and a one-time payment of $300 USD

I don’t understand why a $119 WiFi Extender shows up as a $300 one-time charge.

Additionally, I have included my Xfinity gateway model to confirm whether it is compatible with the new generation of Xfinity WiFi Extenders offered on your website for $119.

Thank you,

@user_14yyzm Thank you for those details! Let's take a look at the order itself, we can also place the order if needed. Just send us a direct message with your full name and service address to get started. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it