Visitor

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1 Message

Tuesday, May 5th, 2026 9:18 PM

Wi-Fi extender backup battery

I had a recent install and on my package. I got the Wi-Fi extender when all the equipment came out with the technician the Wi-Fi extender battery wasn’t there. The technician said I had to go to the store to get the backup battery. I went to the store. The store said they doesn’t have the backup batteries so I don’t know I’ve been getting a run around. I need help please

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Official Employee

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2.2K Messages

1 hour ago

 

user_etxhef Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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