Visitor
•
1 Message
WiFi equipment
Order confirmation email received on Friday October 2nd and no other information has been provided regarding the shipment of the equipment.
Visitor
•
1 Message
Order confirmation email received on Friday October 2nd and no other information has been provided regarding the shipment of the equipment.
XfinityQuemekia
Official Employee
•
1.5K Messages
3 hours ago
Hi @user_pecd3z! Thank you for reaching out to us about your equipment order, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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