Visitor
•
1 Message
Wifi equipment
I tried to do the infinity Wi-Fi the $15 a month you sent me a box but I don't have no way to hook it up and I didn't have no connection at my house so I returned it to the store on Arden Way in Sacramento California and I'm wondering why I'm getting a bill if I've never even used your service
XfinityThomasC
Official Employee
•
3.3K Messages
11 months ago
Sorry about the bill @user_01kujq I know that most have been unexpected. Returning equipment does not cancel an account because customers have the option to use their own 3rd party devices, so it's likely services remained active. Send me a DM with your full name, address, and I'll take care of it for you. To send our team a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
0
0