Visitor
•
4 Messages
Wifi Drops/Needs Reset Often
Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still drop connection after that. Sometimes I test the speed and it says it’ll be good for everything but speedy downloads, but then even thins that require less speed/strength seem to not work well. The first month I had it (Jan/Feb 2026) I never had a problem. In the last 2 months I have had lots of issues with this. I’m just frustrated and wondering possible causes? Or any advice? I live in a studio <500 sq ft so I feel like space/placement is not an issue.


Accepted Solution
XfinityDuron
Official Employee
•
736 Messages
10 hours ago
Hello I do hate to hear that you are dealing with inconsistencies in service at this time. Have you tried swapping out your modem?
6
0