Visitor
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1 Message
Wi-fi down since Thursday and appointment rescheduled
I am looking for somewhere that I can complain about Xfinity. I have already disconnected all of my cable TV services. I still have phone service and I still have Wi-Fi. However, my Wi-Fi has been down since Thursday. I had an appointment for today between five and seven and when I ask if they could come earlier, I just realized they changed my appointment to another day later. I am [Edited: "Language"]. I am on the verge of deleting the Wi-Fi and deleting that mobile phone service as well. Help please
XfinityAdrienne
Official Employee
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2.3K Messages
3 hours ago
Good Morning, @user_qx5aq0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your Internet services, and the appointments. I would recommend checking in the Xfinity App regarding available appointments and joining our waitlist. You can find the instructions on how to join the waitlist here. Please let us know if you have any other questions/concerns, we are here to help.
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