Visitor
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4 Messages
Wi-Fi disconnect
I was told on Wednesday that I owed u guys 22 dollars so I payed da 22 to u guys I was also told that my 100 dollars was gonna be a no pay and u guys were going to take it off my payment plan wat happened my service is disconnected now as it is not supposed to be disconnected
XfinityThomasA
Official Employee
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3.9K Messages
6 hours ago
Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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