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user_ikgzn5
1st Topic

2 Messages

Saturday, May 25th, 2024 6:07 AM

Closed

Wifi Connection

Hi! I'd like to raise my problem with my wifi. Just got this installed this month, and I'm having issues in connecting to it, my devices will be able to connect for short period of time then will be disconnected, this happens multiple time and can't connect continuously. Kindly send me a response on how to deal with this problem because this hinders me in accessing important stuffs. Thank you.

Question

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Updated 

11 months ago

44

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XfinityBradM

Official Employee

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915 Messages

11 months ago

Hey there, @user_ikgzn5. Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. What sort of troubleshooting steps have you taken from your end? Have you attempted to use the Xfinity app to troubleshoot your connection issues? Are you experiencing connection issues with WiFi and hard-wired devices? 

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user_ikgzn5

2 Messages

Yes, I already consult xfinity app to trouble shoot but still all my devices continuously disconnecting from the router. Trouble shoot guide chat says that the internet is strong, but the problem is the devices can't connect continuously, it keeps on disconnecting for like every 2 mins.

11 months ago

0

XfinityBradM

Official Employee

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915 Messages

Thank you for providing the steps you've already taken to help the community out! If you could please send me a DM with your first and last name along with your full-service address, we can get started assisting with your connection issues from our end.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

XfinityJamesC

Official Employee

 • 

2.1K Messages

Thank you for sending us a direct message, @user_ikgzn5! We determined your modem needed to be replaced because of these WiFi connection issues, and you were able to go in to your local Xfinity Store and request a new one. I'm happy to hear the new modem is working better for you. Please feel free to create a new post if you ever have issues with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

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