Visitor
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1 Message
Wifi Complete - xfi Pod
We have been in our house for over a month and have yet to get an email on wifi assessment. So my questions are:
1. I can't seem to get any support from the AI agent. How do i get support
2. How does the wifi complete scan work if you are moving in different rooms. Our situation is we are using the basement which has dead spots but only recently. Do I have to try to get wifi signal for 14 days before the wifi complete will give me a pod at no charge.
Any help to get someone from xfinity to help would be appreciated
EG
Expert
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110.3K Messages
18 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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898 Messages
18 hours ago
Good afternoon @user_do3tok. Thanks for taking the time to post your questions about the Wi-Fi assessment. It normally takes 14-21 days for the data to be gathered, and an email sent out. Since you mentioned it's been over a month, we might be able to assist in finding out what happened. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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