Wifi calling no longer working with "upgraded" modem

I received a new modem the tall white tower from Comcast about a year ago. Since then have not been able to use wifi calling. How can I fix this? Tried calling customer service, but cant get a live person.

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XfinityJoe

Official Employee

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943 Messages

3 days ago

Thank you for your post @user_un185c. What troubleshooting steps have you tried so far? Is the device connected to your Xfinity Home Network?

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user_un185c

Visitor

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4 Messages

Yes, it is connected to my home service. I am missing calls and can not make calls when I have wifi calling toggle on

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3 days ago

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user_un185c

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4 Messages

I have also reset my phone and my modem

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3 days ago

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XfinityJoe

Official Employee

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943 Messages

Thank you. @user_un185c

Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

See https://comca.st/3kYXwkR for an example

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3 days ago

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user_un185c

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4 Messages

3 days ago

Sent dierect message

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Customer Service

user_un185c

Wifi calling no longer working with "upgraded" modem

XfinityJoe

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