Good Morning, @user_n77gw3 I’m sorry to hear your WiFi equipment was stolen. We’d be happy to help review the equipment on your account and determine the next steps. Please send us a DM with your full name and service address so we can assist.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
EG
Expert
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123K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.9K Messages
3 hours ago
Good Morning, @user_n77gw3 I’m sorry to hear your WiFi equipment was stolen. We’d be happy to help review the equipment on your account and determine the next steps. Please send us a DM with your full name and service address so we can assist.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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