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user_yyq8ez
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Visitor

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Monday, May 26th, 2025 2:08 PM

Wi-Fi available

At first no one could find my address to check availability. I called and got that fixed but now that my address can be located it says I cannot get service here. I don’t see how that is true because people on my same street have this Wi-Fi service.<Edited: "Personal Information">

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Updated 

23 days ago

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XfinityChristy

Official Employee

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2.1K Messages

23 days ago

 

user_yyq8ez Hello and thank you for reaching out via our our Xfinity Community Forums. I would be happy to reivew your address and see where things are at with getting service there. To get started, please send me a direct message with your full name and address. 
 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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