Visitor
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1 Message
Wifi 7 gateway
I recently signed up for your Internet service. When I signed up I was told my service included a wifi 7 gateway. I did not receive a wifi 7 gateway. I received a wifi 6 gateway. I texted the Xfinity representative who sold me the plan and they instructed me to use a digital assistant. That assistant eventually had someone call me. The person I talked to did not understand my issue and could not provide me with a solution. They said that someone else would call me within 24hrs. That was on a Thursday afternoon. It is now Monday evening and no one has called. I would should have the gateway 7 you agreed to give me as promised when I agreed to purchase your service.
EG
Expert
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118.2K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.6K Messages
1 hour ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
• Press Enter to send your message.
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