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user_fuq4mt
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10/11/2026 1:59 AM

WiFi $10 pass

I bought the $10 WiFi pass and it just completely stopped working on my phone and PlayStation 5. It does not even show up anymore after resetting the network sets and moved the console around and by window. Still nothing 

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4 hours ago

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XfinityEricB

Official Employee

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3.7K Messages

4 hours ago

 

user_fuq4mt Thanks for reaching out to us here on Forums about your WiFi pass service not working. We don't have access to prepaid services on this platform to be able to assist directly, but I can provide support options. For WiFi pass issues you can use the Xfinity Assistant through our website xfinityprepaid.com, or call in to 1-855-757-7372 to speak with the prepaid team. 

 

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