The concern is not related to Xfinity Announcements................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
ncdesigner as a Diamond rewards member, you deserve our ultimate gratitude and appreciation for your long-standing account history. I would be happy to look into what is going on with this Xfinity rewards in particular for you. Is this the only offer you have had a difficult time claiming?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Also came to say this. It's really unacceptable to pull a reward just because so many people are redeeming it. I'm on the phone with them now and they're saying it's not even showed as expired. Xfinity totally removed the reward to pretend it was never there.
user_yym1s7 There has been a redemption issue for short time now. Our rewards team is aware and has been able to provide assistance. Let us know if phone support is not able to assist you with redeeming the offer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We also, as Diamond level, we had received the the reward offer for up to 2 free Wicked tickets. We went to access it today and the offer is no where to be found. The offer was posted to be available through 12/14 or 12/15.
I am in agreement with others that this should still be accessible to us and we would like assistance in redeeming the offer.
djk_749 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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107.7K Messages
27 days ago
The concern is not related to Xfinity Announcements................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityShawn
Official Employee
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1.1K Messages
27 days ago
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ncdesigner
New Poster
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3 Messages
24 days ago
I can't get it either! I'm a diamond rewards member as well. What up with that?
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djk_749
New Poster
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3 Messages
18 days ago
We also, as Diamond level, we had received the the reward offer for up to 2 free Wicked tickets. We went to access it today and the offer is no where to be found. The offer was posted to be available through 12/14 or 12/15.
I am in agreement with others that this should still be accessible to us and we would like assistance in redeeming the offer.
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