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Friday, November 29th, 2024 9:34 PM

Wicked tickets

I am a Diamond Rewards Member and I am unable to get my free Wicked Tickets

Expert

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107.7K Messages

27 days ago

The concern is not related to Xfinity Announcements................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1.1K Messages

27 days ago

 

user_tpdjqu  Are you running into an error code or message when trying to claim those or is the reward not there anymore? 

 

New Poster

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3 Messages

24 days ago

I can't get it either! I'm a diamond rewards member as well. What up with that?

Official Employee

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1.1K Messages

ncdesigner as a Diamond rewards member, you deserve our ultimate gratitude and appreciation for your long-standing account history. I would be happy to look into what is going on with this Xfinity rewards in particular for you. Is this the only offer you have had a difficult time claiming?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 Messages

Also came to say this. It's really unacceptable to pull a reward just because so many people are redeeming it. I'm on the phone with them now and they're saying it's not even showed as expired. Xfinity totally removed the reward to pretend it was never there.

Official Employee

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1.7K Messages

 

user_yym1s7 There has been a redemption issue for short time now. Our rewards team is aware and has been able to provide assistance. Let us know if phone support is not able to assist you with redeeming the offer.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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3 Messages

18 days ago

We also, as Diamond level, we had received the the reward offer for up to 2 free Wicked tickets.  We went to access it today and the offer is no where to be found.  The offer was posted to be available through 12/14 or 12/15.

I am in agreement with others that this should still be accessible to us and we would like assistance in redeeming the offer.

Official Employee

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968 Messages

 

djk_749 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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