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J.w386
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Thursday, November 28th, 2024 7:45 PM

Wicked Tickets

Diamond rewards member and the movie ticket offer is not showing available, can anyone assist?

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16 days ago

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XfinityThomasB

Official Employee

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1.5K Messages

28 days ago

J.w386 Based on your Rewards Member Level it certainly sounds like you should be eligible. Check out this link (https://www.xfinity.com/hub/customer-experience/xfinity-rewards) and make sure you are signed in to your Xfinity Rewards. The information below is also taken from that site.

Restrictions apply. Offer ends 12/6/2024. Limited to Xfinity Rewards members with account in good standing while supplies last. Silver and gold tier members: buy one $15 ticket, get one of equal or lesser value on us; platinum and diamond tier members: 2 tickets on us ($15 per ticket, up to $30 total ticket price and fees) to see Wicked at Fandango partnered theaters in the US. Must redeem Fandango promotional code by 12/15/24. Terms apply. See customer.xfinity.com/rewards for full details. To be eligible to enroll in the Xfinity Rewards Program you must be a current Xfinity post-pay TV or Internet, or Wireline Voice residential customer with a current and active Xfinity account in good standing. Visit Xfinity.com/rewards for more information. All marks and content are the property of their respective owners. All rights reserved.  

 

(edited)

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J.w386

5 Messages

It’s not there even after logging in

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28 days ago

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XfinityThomasB

Official Employee

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1.5K Messages

Are there any available rewards in the interface? Or is it just the Fandango option missing? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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J.w386

5 Messages

There are rewards but no fandango option 

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28 days ago

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XfinityRichard

Official Employee

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1.5K Messages

Hi there, @J.w386 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having trying to redeem the Wicked rewards. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

28 days ago

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J.w386

5 Messages

I sent the message to Xfinity support with my name and address

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27 days ago

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userxfinity333

1 Message

20 days ago

I'm having this same issue, i dont see my two tickets

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XfinitySara

Official Employee

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1.4K Messages

16 days ago

Thanks again for reaching out with this concern, @J.w386! It looks like our ticket, submitted to the Xfinity Rewards team on your behalf, was resolved once they emailed you a new code for the Fandango tickets. That's great news! That team is awesome to work with because they definitely work hard to resolve things quickly. We appreciate your patience, and I encourage you to create a new post if any new questions or concerns arise. Our Digital Care Team remains here for you and your household ❤️ For now, take care! And thank you for your time on this.

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