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user_s7f1fn
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Wednesday, November 27th, 2024 3:45 PM

Wicked Tickets

I had 2 free Wicked tickets as a rewards member, and now I don't see the option anymore to claim them. Are they still available? :( 

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Updated 

24 days ago

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XfinityDena

Official Employee

 • 

2.7K Messages

29 days ago

That is a great question @user_s7f1fn Did you already claim them? 

0

0

user_8wwgwl

1 Message

29 days ago

Same... not claimed and not visible on my page. Very frustrating

1

XfinityEricB

Official Employee

 • 

1.8K Messages

 

user_8wwgwl Can you try logging out then back in to see if the reward comes back, and confirm it is the primary user ID you are using please?

 

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29 days ago

0

TupperWhere_

2 Messages

29 days ago

Same issue. Was waiting to claim the reward, but now it's not available and it doesn't show in rewards history.

0

user_ehihv8

2 Messages

29 days ago

It's not showing up on mine also. I logged out and back in, no change,

3

TupperWhere_

2 Messages

I called customer service, they put in a ticket and said it should be back on mine within 24 hours. The email confirmation I received, however, said up to 14 days. We shall see

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29 days ago

0

XfinityMarcos

Official Employee

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2K Messages

 

Hi user_ehihv8, I love that you're using the Xfinity Rewards, I'm a sucker for a good rewards program and I love all the exclusives we roll out to ours. It may be that the reward expired. Were you able to redeem the reward initially, or you're just not seeing it available at all anymore? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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29 days ago

0

RainbowCastle067

5 Messages

The reward says it is running until next month, I forget the exact date but the offer should be there for us Diamond Tier members and it is not. Still haven't gotten any answers how to solve this, was looking forward to using them to see the movie this weekend.

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28 days ago

0

jclwt

11 Messages

29 days ago

I also have the same issue. Virtual assistant is completely useless

2

0

jclwt

11 Messages

Same with direct messaging. So dumb that a public post has to be made first

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29 days ago

0

jclwt

11 Messages

I have tried logging in/out multiple devices including laptop and mobile

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29 days ago

0

user_d8k4gv

1 Message

29 days ago

I am having the same problem. Diamond customer but claim button does not show up. Please assist.

0

0

RainbowCastle067

5 Messages

28 days ago

Having the same problem. Talked to three separate associates yesterday via the chat and none of them actually helped me. One of them spent most of the time just trying to push offers on me despite telling them I wasn't interested, and the other two just gave me the run around. Seems like it would be a simple thing to help with.. two days ago I had the offer on my page, and yesterday I didn't. The offer says it's running and available until sometime in December. It should be there for Diamond tier customers, and it's not.

0

0

user_23906c

Visitor

 • 

2 Messages

28 days ago

Same issue here. There is no visible means of taking advantage of the offer. VERY frustrating!!

1

0

XfinityJosephA

Official Employee

 • 

1.5K Messages

user_23906c feel free to send us a direct message. We'll take a closer look at your rewards and possible resolutions. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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28 days ago

0

user_z0lv1i

3 Messages

28 days ago

Same issue here. Offer not on Rewards page despite being Diamond. What gives? Virtual assistant useless. Does Xfinity even care?

3

0

XfinityEricB

Official Employee

 • 

1.8K Messages

 

user_z0lv1i I would be happy to have our rewards team look into why your Wicked tickets are not showing in your rewards list. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

0

user_z0lv1i

3 Messages

No one seems to be able to help. This messaging forum is useless. I can't stay on a website all day for them to respond. I am now on a call with Xfinity for 30+ minutes and they claim 1) I already redeemed, the tickets, which I did not and 2) the offer has expired, which is not true. Then I filed a request on the Rewards site but it says it can take 7 days to respond. This is beyond frustrating and Xfinity is unable to solve their own issues. What ever happened to Customer Support?

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27 days ago

0

XfinityThomasA

Official Employee

 • 

1.9K Messages

 

user_z0lv1i - Our team can help! Let's continue chatting in the direct message and work together to get to the bottom of this.

 

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27 days ago

0

user_fqhjqp

3 Messages

28 days ago

Like others, I have been trying to find a link for tickets to Wicked in my Xfinity Rewards account and cannot find it.  Has th offer expired or what?

5

XfinityTony

Official Employee

 • 

1.2K Messages

@user_fqhjqp Hello and happy Thanksgiving! Thank you for letting us know what is going on. Have you tried clearing your Xfinity-related cache and cookies? Also, are you attempting to locate the reward using the app or website?

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28 days ago

0

user_fqhjqp

3 Messages

@XfinityTony​

I have tried using both the App and the website.

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25 days ago

0

XfinityVianney

Official Employee

 • 

1.8K Messages

 

user_fqhjqp, thanks for letting us know. The offer can very depending on your rewards Status. There is a buy one get one offer, and there is an offer to redeem 2 free tickets. Can you tell me more about the offer and when you attempted to redeem? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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25 days ago

0

user_fqhjqp

3 Messages

I am a Platinum Rewards Member, and as such am eligible for two free tickets according to the promotion rules.

I first attempted to redeem the offer on Thursday, November 28th, and have tried several times per day ever since. 

According to the promotion rules the offer ends 12/6/2024, so the clock is ticking.  Four more days and you will have successfully run out the clock.

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24 days ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Thank you for confirming that you are a Platinum rewards member @user_fqhjqp, we appreciate it. We'd be happy to take a closer look at your Rewards issue. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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24 days ago

0

user_lr9bi1

4 Messages

27 days ago

I am having the same issue. And sent a message. Have not had a response 

8

0

XfinityOrlandoM

Official Employee

 • 

1.5K Messages

@user_lr9bi1

 

Thanks for reaching out we do apologize for any inconvenience and hope you enjoyed your holiday weekend. Can you try logging out then back in to see if the reward comes back, and confirm it is the primary user ID you are using please?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

0

user_lr9bi1

4 Messages

I logged out and back in. It’s still not there. Also, yes. It’s the primary account user ID. 

(edited)

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27 days ago

0

XfinityEricB

Official Employee

 • 

1.8K Messages

 

user_lr9bi1 Let me see if our rewards team can assist with the missing offer. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

0

user_lr9bi1

4 Messages

I attempted to send a message and did not receive a reply. 

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27 days ago

0

XfinityEricB

Official Employee

 • 

1.8K Messages

 

user_lr9bi1 I'm not seeing any direct message was sent to us. Can you try it again please? It should come directly to us as soon as you hit send, but I currently only see your public messages. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

0

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