Wicked Tickets

I saw Wicked tickets available on my Diamond Reward page during the day. When I logged back in later in the day, I could not find the option to claim the reward. Ad on Xfinity front page said ticket available t unitl 12/06. How can I claim the reward for Wicked Tickets from my reward page?

Thanks!

Responses

XfinityKassie

Official Employee

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1.8K Messages

7 months ago

user_ik9db0 Good morning! Thank you for reaching out to our Community Forums Team. That's a great reward, and I'm happy to help you get this squared away. Did you have to chance to check your claimed rewards to see if it moved in there?

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user_ik9db0

2 Messages

@XfinityKassie I checked the claimed reward section. The Wicked Movie Ticket Reward offer is not there. Is the promotion still active? I see ads for it on the Xfinity page. Details say promotion runs until 12/6/2024

7 months ago

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XfinityKassie

Official Employee

•

1.8K Messages

user_ik9db0 Okay, thank you for checking the claimed section. I'll need to take a look on my side, so I can get you in the right direction. Can you please send a Direct Message with your name, and service address to get started?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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