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Monday, December 2nd, 2024 9:16 PM

Wicked reward is missing

I am unable to find the fandango Wicked tickets offer on my rewards page. Any help on how to redeem this offer would be helpful. I am a diamond member and know the offer ends on the 6th and want to redeem before then. 

Accepted Solution

Official Employee

 • 

1.1K Messages

24 days ago

user_5pd6r9 thank you for using the Community Forums to reach out regarding your missing reward. I would be happy to look into getting this offer for you. Please send us a direct message with your full name and complete service address to get started. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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