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user_xamu3d
1st Topic

Visitor

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3 Messages

Thursday, November 6th, 2025

Wicked movie tickets

I tried to get the Wicked movie tickets and they were gone as soon as they were available. I am a Diamond member and I don't get many good offers so I am super disappointed. Did you even have tickets or was this a scam? Thanks for nothing!

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Updated 

19 minutes ago

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Accepted Solution

user_732odr

9 Messages

3 hours ago

The Offer was Released 15 minutes LATE, after 12 pm EST. Check again ASAP!

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user_xamu3d

Visitor

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3 Messages

Thank you! It didn't make sense that they were already gone.

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3 hours ago

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Accepted Solution

XfinityRaul

Official Employee

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2.3K Messages

3 hours ago

@user_xamu3d Were you able to check again to see if you had a chance to redeem this reward?

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user_xamu3d

Visitor

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3 Messages

Yes, I did get the tickets. Thank you!

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3 hours ago

0

XfinityRaul

Official Employee

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2.3K Messages

@user_xamu3d I completely understand where your frustration was coming from. I'm glad you were able to redeem these tickets. Since I have you here, is there anything else I can help you with? How's your internet service working out for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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user_f9ihvq

Visitor

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2 Messages

42 minutes ago

I tried to purchase the tickets but there was no place to enter the discount code and when I went back to look at the instructions that came with offer the whole thing was gone. Also the tickets say no passes or coupons can be used for these tickets. Is that why I can't enter the code? What do I do?

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XfinityRaul

Official Employee

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2.3K Messages

@user_f9ihvq Have you tried clearing out your cache and cookies? How about using a different browser?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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38 minutes ago

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user_f9ihvq

Visitor

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2 Messages

OK there is a weird bug with the Fandango payment page. I had added the FanClub trial to my purchase. Apparently, have that on your payment page hides the Promo Code option. When I deselected it (which you can do on the final payment page) the Promo Code option showed up. Once I added the promo code, the discount was added to the total. Then I reselected the FanClub trial and it was added back on and the ticket discount remained. So, that's what you have to do if you are opting into the FanClub trial. (The FanClub membership waives the online convenience fees.)

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24 minutes ago

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XfinityRaul

Official Employee

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2.3K Messages

@user_f9ihvq Thanks for sharing the steps you took to resolve this issue. I'll pass this on with my team to make sure everyone is aware of this work around. Please let me know if there's anything else I can help you with.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 minutes ago

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